fb011 Privacy Policy

When you register and use fb011, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or bank account information used for peso deposits and withdrawals. We also collect technical data automatically when you access our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and ensure the platform runs smoothly on your device. We may also collect information you voluntarily provide when you contact our support team or respond to optional surveys. All information collected is limited to what is genuinely needed to provide you with a safe and functional gaming experience. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal information we collect is used primarily to create and manage your fb011 account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your gaming activity data is used internally to monitor for responsible gaming concerns and to ensure compliance with our platform rules. We may use aggregated, anonymised data for internal analytics to improve our games, features, and overall user experience — this data cannot be used to identify you personally. fb011 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only under strict confidentiality agreements. Any use of your data beyond what is described in this policy will require your explicit consent.

fb011 takes the security of your personal data seriously and applies industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your login credentials and payment details are protected at every step. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to never share your login details with anyone. Personal data is stored on secure servers, and access is restricted to authorised personnel who require it to perform their job functions. We retain your personal data for as long as your account remains active or as required by applicable Philippine law and regulatory obligations. If you close your account, we will retain certain records for the minimum period required by law before securely deleting them. In the event of a data breach that affects your personal information, we will notify you promptly in accordance with our legal obligations.

As a player based in the Philippines, you have the right to access the personal information that fb011 holds about you at any time by submitting a request to our support team. You may also request corrections to any inaccurate or incomplete data we hold, and we will update our records promptly upon verification. If you wish to have your personal data deleted, you may request account closure and erasure of your data, subject to any legal retention requirements that apply. You have the right to object to certain types of data processing, including the use of your data for any purpose beyond what is strictly necessary to operate your account. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and to treating your privacy concerns with the seriousness they deserve. For any questions about your rights or how to exercise them, please reach out to us using the contact details provided at the bottom of this page.

fb011 uses cookies and similar tracking technologies to improve your experience on our platform and to ensure that essential features such as login sessions and account preferences function correctly. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the overall experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to track your activity across third-party websites or to serve you targeted advertising outside of the fb011 platform. Any third-party service providers we use for analytics or payment processing may also set their own cookies, and their use of those cookies is governed by their respective privacy policies. By continuing to use fb011, you consent to our use of cookies as described in this section.

fb011 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify registered players via email where appropriate. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Your continued use of the fb011 platform after any changes have been published constitutes your acceptance of the updated policy. If you disagree with any changes, you should stop using the platform and may request account closure by contacting our support team. For any questions about this Privacy Policy or our data practices, please visit our FAQ page or contact us directly at the email address listed in the footer below.